Built here. Shipped where you need it.

Most standard Signpoint orders are produced within approximately 1–3 business days after everything required to produce the job is ready. Many routine industrial signage orders can be completed within 1–2 business days after artwork approval.

High-volume runs, custom fabrication, specialty materials, complex artwork or unusually large products may require additional production time. Carrier transit is separate and begins only after production is complete.

Production-ready artwork can move forward once Signpoint has validated the file and configuration. If your order requires artwork reconstruction, a requested digital proof or another approval step, production begins after the required proof is approved.

Please review spelling, quantities, dimensions, colours, part numbers and other job-specific information carefully. Requested revisions or delayed proof approval can extend the completion date.

Shipping charges are calculated at checkout using the package requirements and delivery destination available to Shopify at the time of purchase. Any active Signpoint free-shipping promotion is applied when the order qualifies.

If a highly unusual, oversized or project-specific item requires delivery arrangements outside normal parcel shipping, Signpoint will coordinate the appropriate handoff with you.

Most Signpoint products are made specifically to the customer’s selected size, wording, artwork, material, construction or quantity. Completed made-to-order products are therefore generally final sale and are not eligible for change-of-mind returns or exchanges.

Contact Signpoint immediately if an order needs to be cancelled or changed. An order can normally only be cancelled before production has begun.

Once material has been printed, cut, laminated, mounted, fabricated or otherwise committed to the job, the order is considered in production and can no longer normally be cancelled or refunded.

If a product arrives damaged, has a manufacturing defect, or does not match the approved proof or confirmed configuration because of a Signpoint production error, contact us within 48 hours of receiving the order.

Include your order number, a short description of the issue and clear photos of both the affected product and any relevant packaging. Please keep damaged packaging until the issue has been reviewed.

Once verified, Signpoint will determine the appropriate correction, such as reproduction, replacement or another suitable resolution.

Carrier transit dates are estimates and can be affected by weather, network delays and other conditions outside Signpoint’s direct control.

If tracking stops updating, a shipment appears lost, or a package arrives damaged, contact Signpoint and we’ll help investigate the issue with the carrier. Customers are responsible for providing a complete and accurate delivery address and for arranging secure receipt after delivery.

Large signs, rigid panels, bulk orders and commercial project shipments may be better suited to freight rather than standard parcel service. Signpoint can arrange LTL or other freight service, or coordinate pickup and shipping using your preferred carrier, freight account or third-party logistics provider.

When requesting custom freight, provide the destination, preferred carrier or account details if applicable, required delivery timing and any receiving restrictions such as dock access, forklift availability or appointment requirements.